Shipping policy

Shipping Policy

Last updated: September 25, 2026

We aim to process and deliver your order as quickly and carefully as possible.

1. Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Times

Delivery times depend on your location and the delivery method selected at checkout.

  • Within Kenya: Approximately 1–3 business days

  • Outside major towns/cities: Delivery may take additional time depending on the location.

  • International orders: Delivery times vary depending on the destination and shipping provider.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

3. Shipping Charges

Shipping costs are calculated based on the delivery location, order size, and available delivery method. The applicable shipping fee will be displayed at checkout before you complete your purchase.

4. Delivery Information

Please ensure that your delivery details, including your name, phone number, and delivery address, are accurate when placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Delayed or Lost Orders

If your order is significantly delayed or you believe it may have been lost during delivery, please contact us with your order number so we can assist you.

6. Damaged Packages

If your package arrives visibly damaged, please contact us within 12** hours of delivery** and provide photographs of the package and the items received.

7. Order Changes or Cancellations

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

8. Contact Us

For questions about your order or delivery, please contact us through the customer support details provided on our website.

By placing an order with us, you agree to the terms of this Shipping Policy.